Refund policy
Return & Refund Policy
At DrFeets, customer satisfaction is important to us. We want every customer to have a positive shopping experience.
Return Eligibility
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Return requests for unused products in their original packaging can be submitted within 7 days of delivery.
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Products must be returned with their original packaging and included accessories.
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Products that have been used, damaged by the customer or returned without their original packaging may not qualify for a change-of-mind return.
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These conditions do not affect your rights regarding defective, damaged or incorrectly supplied products.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible with:
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Your order number.
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Clear photographs or videos of the issue.
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A short description of the problem.
We will review the issue and arrange an appropriate replacement, return or refund where applicable.
Refund Process
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Approved refunds will be processed through the original payment method where possible.
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For Cash on Delivery orders, an alternative refund method may be arranged.
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Refund processing time depends on the payment provider or bank.
Return Shipping
Return shipping arrangements and costs will be communicated by our support team according to the reason for return and applicable consumer rights.
How to Request a Return
Contact us at [drfeets2@gmail.com] or [03083765878] with your order details.